Having seen how PRs see bloggers in my previous survey, I was interested to look at things on the other side of the fence. So this time, I surveyed 116 bloggers to get an insight into their relationships with UK PR people.
My preconception was that PRs have got a lot to learn and may end up falling for the same mistakes in blogger relations as many do in journalist relations. Looking at the results, however, there’s reason for optimism… despite my attention grabbing headline.
So, here goes…
First the good news: there are lots of PRs out there providing bloggers with what they need. In fact bloggers say that 37% of PRs have an understanding of their needs as a blogger and work in the right way with them.
Looking at second diagram below, PRs do well when it comes to responsiveness to calls/emails, keeping promises and getting hold of free products. They’re less accomplished when it comes down to the details though, including reading the blog beforehand and providing relevant opportunities.
Now the bad news: 19% of bloggers say that a PR had put them under pressure not to write a negative review or amend a review favourably towards their client. Unfortunately I didn’t get an insight about how often this happens or whether it’s a small number of PRs being evil a lot or lots of PRs doing it a little bit. Either way, it shouldn’t happen at all.
Also, on the negative side, 14% of bloggers said that PRs had asked them not to disclose that a blog was sponsored by a company. I think that, like the death (well, compared to a few years ago) of astroturfing, this practice will become even less common.
Otherwise, there were more interesting insights into blogger behaviour. The average amount of time bloggers spend blogging per week is 12.4 hours. But if you take a closer look at the data, around 19% of bloggers spend more than 20 hours a week doing it. When I looked at the raw data, I noticed that the more committed bloggers tended to be those who wrote about “parenting”, which is consistent to mummy bloggers I know who quite commonly write a post every day (personally, I write two blogs and am lucky to find the time to write a post a week for each of them!).
In terms of opportunities that bloggers are given, it pretty much mirrors the last survey researching PRs, although the number of bloggers saying that PRs approach them to deal with complaints was even lower, at 8%.
In the last survey, 53% of PRs said they sent press releases to bloggers, whereas here 83% of bloggers said they received them, suggesting that a smaller number of agencies are sending lots of bloggers mass-mailed press releases. The general consensus amongst most people I speak to is that bloggers don’t really see the point of them.
The chart below is really to show where my respondents comes from (I acknowledge that it’s not representative of the whole blogosphere), but it also shows that you can’t pigeon-hole bloggers. For example, parenting bloggers often write about food, technology or keeping fit. It’s a reminder that building stronger relationships with a small number of bloggers is more beneficial for PRs than mass mailing hundreds of them press releases.
Finally, thanks again to the bloggers and PRs who took part in my survey. I will be sending the results to all participants today.
Related articles
- The controversy around the changing face of blogging (prnewswire.com)
- Bloggers and PR: Have we reached an impasse? (customscoop.com)
- 7 Tips to a PR Friendly Blog (blogher.com)
- Bloggers Are Promotional Partners, Which Is Bad For PR (socialmediaexplorer.com)
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Interesting stuff!
I’m very new to all this (until a month or so ago, I thought blogging was just a bit of fun), and I’m a bit confused about why anyone would be surprised if a PR person wanted a positive review. I’d assumed that this would generally be a fairly clear, albeit unwritten, expectation.
Surely the PR person is engaged by the product / company to develop positive content? Putting something negative on a blog is totally counter to that.
I’m befuddling myself – still getting my head around all of this…
I don’t think anyone’s surprised that PRs try to present their clients in a positive light, but bloggers should feel like they can be honest in reviews or writing about companies, otherwise, it’s barely any more credible than advertorial.
There was a case a little while ago (that partly prompted this research), where a PR agency slammed a blogger for writing a negative review of a computer game they were promoting (the agency subsequently got sacked). It’s all here, if you’re interested… http://arstechnica.com/gaming/news/2011/06/duke-nukems-pr-threatens-to-punish-sites-that-run-negative-reviews.ars
And to answer your other point, blogging should be fun!
Interesting survey Phil.
@Louise – for me the important thing is that I want my readers to be able to trust that what I say is my real opinion. Clearly PRs would hope I only say positive things but I feel my reputation as a blogger in my niche is based on being honest with my readers. Hoping for a positive review and actually asking for any negatives to be omitted are two different things.
And yes, blogging should always be fun!
Louise
Whilst a PR may *hope* for positive content, the good ones understand that their role is to generate content for their client across as wide a (relevant) media cross-section as possible. It’s down to the client themselves, and their product, to win a favourable review by providing a favourable product or service.
Of course, some clients don’t think of it that way, and no doubt pressure their PRs to somehow ensure that all the content is positive. And some PRs don’t get it either, or are to insecure to push back to their client.
I make it clear to PRs that my agreeing to review a product or service is absolutely no guarantee that a post, should I write one, as that is also not guaranteed, will be positive and I’ve very seldom had any PRs take issue with that.
In fact, some of the reviews I’ve written for comped services/ products have included quite a bit of negative feedback, and yet the PRs involved have been genuinely fine about it, saying that a) the points I’ve made are all valid and fair and that b) their clients understand that it won’t always be positive and that c) they will hopefully take it on board and improve.
Yes, of course, it’s even nicer/ easier for the PRs if the reviews do turn out positive but, to me, any pressure for a positive review is a no no.
If a PR wants a puff piece, they need to pay for an advertorial and it would be very very clearly marked as such on my site, so my readers understand that the opinions expressed are not my own.
I would not be willing to change a post to better reflect a product or service. If I do that, how can readers trust my voice?
Thanks both Kavey and Cathy. Interesting insights into your experiences dealing with PRs and agree with you both, from both sides of the fence.
“Hoping for a positive review and actually asking for any negatives to be omitted are two different things” – well said Cathy!
I also think bloggers have a responsibility to only accept comped products that they think they might be able to say positive things about. There are things that I have been offered that I am just not interested in (baby food, margarine & artificial sweeteners) – if I accepted them it would be either in a spirit of mischief to write a deliberately scathing review, or just in a grab for free stuff. Both are pretty unbecoming. I owe it to my readers to be honest, but I owe it to the PRs to deal honestly with them too!
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Interesting stuff. I’ve been approached by PRs and companies and regularly do reviews on my blog as a result. I’ve always been clear that they’ll be honest reviews during inititial contact. If the review is going to be bad, I always contact the PR or company first to discuss my findings and to give them a chance to set things straight. All have always been happy for me to go ahead and publish.
Whilst we don’t yet have Disclosure rules here in the UK, I always make it clear when I’ve received something for review purposes. This is always one of my conditions of accepting a review item. I also use the Blog with Integrity code of conduct for these situations. It provides good guidance on both dealing with PRs/Companies and maintaining the trust of your readers.
It’s also great when a PR/Company not only reacts to what I have to say, but when they also follow-up on any questions asked in the comments. I believe this kind of dialogue and engagement with bloggers and their readers is best practice which all PRs/companies should strive to achieve.
Looking forward to seeing what you have to say on this topic on Thursday.
PS I’ve just read Alicia’s comment and agree wholeheartedly that only items of relevance to the blog’s content should be accepted. However, I have made an exception in the case of chocolate ;)