The Red Rocket

July 2, 2008

Fed up with Wikipedia? How creating your own encylopedia can backfire

Written by theredrocket

What happens if you’re a group that doesn’t like the collababorative nature of the internet, particularly sites like Wikipedia, where members keep changing the “truth”? You create your own media of course. In a twist that’s reminiscent of war time propaganda, a chap called Andy Schafly created a mirror of Wikipedia called Conservapedia that wasn’t subject to Wikipedia’s apparent liberal leftiness and all round bias.

The Guardian’s Charles Arthur spotted a development on the story, reported on Ars Technica and Panda’s Thumb, where an argument has brewed up about a scientific paper by Richard Lenski, who has been been “conducting a long-term experiment in bacterial evolution, one that has encompassed over 30,000 generations of bacteria going back over 20 years.”

It all kicked off when Andy Schafly posted an open letter on Coversvapedia calling access to Lenski’s data (he’s not that keen on evolution, see) and it would appear that doubt was cast over the validity of the experiment. Lenski didn’t take kindly to the accusation and replied in great (very great) detail about the experiment, objecting to Schafly’s letter. It’s worth a read if you have a few minutes.

As a side issue to the argument at hand (my GSCE Physics doesn’t permit me to enter the debate in any way), it raises an interesting question about the merits of controlling the message.

Follow the commandments - or else

Schafly and his group clearly didn’t like their entries being constantly being re-written and given the strength of opinion against Conservative Christianity and creationism in general, it’s not surprising that they decided to create their own version of Wikipedia.

When you visit the site, however, you’re not immediately made to feel sympathetic to their view. You’re told to read the strict Conservapedia Commandments before posting an entry “Posting of obscenity here is punishable by up to 10 years in jail …The IP addresses of vandals will be reported to authorities” (!), the entry on Lenski says he “has displayed annoyance, arrogance, and elitism when asked to release the information”. Meanwhile, a section on Wikipedia cites “liberal bias, deceit, silly gossip, and blatant errors on Wikipedia”.

I don’t think anyone would disagree with the silly gossip and blatant errors on Wikipedia (it does also have the tone of chippiness quite a lot of the time), but it’s a bold claim to say that the founders have a deliberate policy for hiding the truth. Wikipedia is a group edited by the masses. Unfortunately that means the masses have the biggest voice.

Good idea, badly deployed

Creating their own platform to voice their opinion, the team behind Conservapedia made a potentially smart move from a PR perspective. Given their situation and opinions they were probably unlikely to get a fair crack of the whip on Wikipedia. The problem is that they’ve gone too far and the site itself, in terms of tone, language and content, feels quite extremist and far too highly moderated. Yes, they’ll have a well controlled message. But will they attract new members or get a fairer hearing in blogs and the media? Probably not.

Oh and the site accuses the “leftist” Guardian of getting “hysterical, as though there is something wrong with wanting to see what the public has paid for.” But I’m sure they’ve had worse levelled at them in the past.

June 27, 2008

Who gives a .XXX for the new domains?

Written by theredrocket

It’s rare that on my short commute to work that I read a technology story headlined in the Metro, but low and behold, they’d covered ICANN’s changes in its domain name policy. Well I say covered, it was leading on a tabloid style .sex and .xxx angle. Ah well.

For some reason the story’s not on their website, so over to ZDNet to explain:

At its meeting in Paris, the Internet Corporation for Assigned Names and Numbers (ICANN), a not-for-profit organisation that oversees the naming scheme for websites, voted to accept a proposal that will allow companies to purchase new top-level domain names ending in almost whatever suffix they choose.

So, for example, instead of being restricted to sites ending in .com or .org., eBay could have a site that ends in .ebay, or New York City could end its website address with .nyc.

The new naming process will begin in 2009. The first suffixes will probably be given to businesses and other major organisations. Countries are expected to keep their specific suffixes, but, as in the example above, cities could also get individualised URLs, such as .london or .chicago.

Of course, it’s an opportunity to pull in more cash, as the new top level domains could be priced at £50,000 or more. I’m on the fence on this one - the public has only just got used to .com and .co.uk and it could prove to be a nightmare for businesses looking to cover their bases with their online identity (cybersquatting heaven). The ongoing saga about the sex.com domain (which eventually sold for more than $12 million in 2006) could be superseded by a new auction for imaginately named URLs.

June 26, 2008

“Is Twitter a serious business tool or just a complete waste of time?”

Written by theredrocket

A couple of years ago I was at a rainy football game at Craven Cottage with editor of ITPRO Chris Green. He showed me this funky new application called Twitter on his smartphone. Like when Peter Kay talks about garlic bread, Chris said it was the future.

I checked it out later, had a play on it, but didn’t really see the benefit, preferring blogging, Facebook (it was new then) and later, mobile blogging via text. Twitter always felt a bit too much like stalking. More recently a lot more people have been talking about Twitter, including Andrew Grill, who raised the question on his blog, “Is twitter a serious business tool or just a complete waste of time?” A good question really. I’d always been more inclined to the latter.But it seems that Andrew’s a fan:

I can honestly say that over the last few months, I have learned more about what is happening in the mobile industry (or been pointed to a story or blog about it) through twitter than through all my other sources of news combined.

Why is this? Well my other sources of news are professional media outlets, who often just reword a company press release. I get so many of these via my Google news alerts that I tend to filter some of these out. On twitter though, there are no journalists or PRs to spin the story - this is user generated content at it’s best.

My thought to this is that despite the simplicity of Twitter, I’m not sure purity of the medium will last. I’m sorry to say editors and reporters, but as soon as PR’s get into it you’ll feel like the Pied Piper with 100s of followers (sort of like an online version of turning up to an exhibition with a media pass emblazoned on your jacket).

So, despite earlier reservations, I had another look today, updated my photo and decided to “follow” (still feels creepy) a few people.

I must say I like the simplicity of Twitter. What I like less is the fact that it seemed to be down for half the afternoon: “Too many tweets! Please wait a moment and try again” was the excuse. I’ll be patient though. Lots of webby people are taking Twitter seriously these days, so perhaps it has now come of age. And like Andrew says, the opportunities are endless when looking at how the metadata could be used for advertisers: perhaps the start of true 1:1 marketing.

Oh and I’m here, if you want to follow my 140 characters of wisdom (ahem). Let’s just hope the outage issues are a blip.

June 23, 2008

Regulators get waspy with buzz marketing

Written by theredrocket

fake walmart blog

I’m a bit slow out of the traps on this one, but stumbling across the cartoon above from gapingvoid motivated me to write something. Marketing Week reports that buzz marketing - the ‘art’ of creating a buzz about a brand, these days largely online - is set to tighten up with some new regulations.

A new consumer protection regulation, called the Consumer Protection from Unfair Trading 2008, is set to change the face of buzz marketing forever, and heralds the demise of certain stealth techniques used by the discipline.

…Blogs such as Coca-Cola’s “The Zero Movement” (created in Australia and later revealed as a work of the soft drinks company itself), or the one called Wal-Marting Across America (apparently produced by two ordinary citizens on a road trip visiting Wal-Mart stores, but which turned out to have been sponsored by the retailer) will be banned.

The new regulations will make seeding positive messages about a brand in a blog - without making it clear that the message has been created by or on behalf of a brand - illegal… Seeding internet virals in a manner that implies you are a member of the public will also be banned.

The problem, of course, lies in the issue of deliberately misleading consumers. The blosphere lit up when an allegedly genuine video entitled Why every guy should buy their girlfriend WiFit popped up on YouTube (and has had over 4 million views, and a whole host of spoof immitators, at last count). Nintendo vigorously denied any involvement, but no one seems to believe them.

Most online marketers would agree that the world of buzz marketing does need more transparency, but whether natural forces will manage this on their own or if we need new laws is open to debate.

June 22, 2008

PR agencies target bloggers - and (surprise, surprise) they don’t always get it right

Written by theredrocket

PR agents are making a dog’s dinner of dealing with bloggers as they are adapting to translating media relations to the online world. At least that’s the conclusion after reading an an interesting article on Problogger.net. PR consultant Erik Sebellin-Ross basically pitches his case to bloggers about why they’re being targets by PR agencies and explaining how the process works, from a PR pespective.The article gets interesting when you taking a peak at the comments, where bloggers get their right of reply. It doesn’t always make for happy reading. Generally, the blogsosphere (at least the sample of commenters here) seems confused as to why they’re being targeted - or worse still, the manner in which they’re being targeted. 

Here are a few of the responses:

…the majority of PR solicitations I get suggest that the main criterion for being pitched is “has a pulse.” Which is, I think, why many bloggers are so hostile to any pitch.

What perfect timing! I think at some point in the last three weeks my blog hit PR rep critical mass and I am getting slammed. SLAMMED. I’ve been fortunate in that all the “plug me, baby!” emails have been relevant and targeted, but WTF? Where did that all come from?

What REALLY bugs me is when PR folks don’t close the loop. They send me the mail, I answer it, and then… NOTHING. Typically, what happens is I’ll get mail telling me that such and such a product/service is available and I say, yeah, maybe my readers WOULD like to know about that. Hook me up, I’ll review it, sure. And I get nothing in return. No response. Nothing. It’s not like I can’t take no for an answer. But YOU mailed ME, remember? So why don’t you answer when I respond? THAT makes me crazy.

Give me a f’ing break. How about you take some time and actually read my blog before pitching me? It is a two way street. PR people acting like half of the information they send out is worth writing about is laughable. Half of the pitches I get aren’t even remotely connected to what I write about on a daily basis.

It’s not all bad news. Some of the entries talk about “great” working relationships with PRs and cite examples of getting loads of “swag”.

Apart from making the classic mistake of poor research and targeting, I think much of the problem is that PR people are generally treating bloggers like journalists. The problem is that the rules of engagement are different. Broadly speaking there are three types of blog: Media, Personal and Business. Personal bloggers are the sticky wicket because they really don’t have any lords and masters. They don’t usually have advertisers (apart from the odd banner), can write what they like, respond to who they want to, and don’t even have to be balanced if they don’t want to. This gives PR people the willies and they tend to go back to familiar territory, which often just winds bloggers up.

Here’s my quick top ten guide for establishing a happy relationship with the blogging community:

  1. Only target relevant blogs - track (and read) them for a short while using RSS feeds to make sure
  2. Start small and work up - establishing good relationships with two or three bloggers is 100 times better than spamming dozens of bloggers with press releases
  3. Think about their motivation for writing a blog (especially personal blogs) - if they’re campaigning against fox hunting, for example, and you’re doing the PR for the Countryside Alliance (there’s a tough brief), you’re never going to get them around to “your way of thinking”
  4. Be careful when targeting anonymous bloggers - the potential for imbalance is higher
  5. Be polite and explain why you’re getting in touch with them - ask their permission to receive press releases, products for review etc.
  6. Respect their wish not to be targeted if they say no - tell your colleagues
  7. Explain what’s in it for them - and keep your promise
  8. Once you start the dialogue, keep it going and read their blog
  9. Don’t use a blogger liaison strategy as a link-baiting SEO tool - your motivation should be based on valuing their opinion, not generating links to your client’s website
  10. Start your own blog - you’ll be much more inclined to understand where they’re coming from if you actually do it yourself (you don’t need to tell your target bloggers this though)

Lastly, don’t cry if they don’t write nice things - bloggers are no more under contract to write something positive as any journalist (something they do have in common with traditional media channels). Oh and try to have some fun with it. Most bloggers are writing for pleasure, so it doesn’t have to be an unpleasant experience.